Discussion with stakeholders
Discussion with stakeholders helps to understand the organisation’s vision, operations, system, and processes to better understand their problem and provide the solution accordingly.
Understanding
Business Processes
Understanding the business process needs to understand and determine why the problem happens to provide an authentic solution.
SOPs
Understanding the SOPs prevents any inconsistencies in an organization’s processes, reducing the chances of huma error and making it operations-driven.
Existing Server Software
Understanding the current server helps to figure out the root cause of the problem. Whether the current servers are working efficiently with respect to the company’s requirements, determines customer engagement and experience.
Requirement Gathering
Requirements gathering helps meeting the client’s needs & expectation and provide the best suitable solution based on the problem and requirement.
Budget Discussion
It’s good to discuss the budget to provide the best possible and convenient solution to the problem in the available budget bandwidth. After all the long conversations and investigation, JMDS found that the site performs inadequately because of poor server management software. The client required better server management and maintenance, depending on their site data size and need.
Solution provided by the company
After concluding that poor server is the major issue and finalising the solution as per accepted techniques of software development, project management and considering the customer’s budget, needs, and expectations, JMDS provided the solution as:
Server Hosting
Provided hosting space on the Linux server and configured cPanel.
Hosting Backup & support
JMDS manages regular backups of the hosted domain(s) and provide support and maintains their server security and technology upgrades for the hosted domain(s) when needed.
Third-Party Integration
Assist with certificates like SSL, SMS Gateways, Payment Gateways, and third-party APIs, all subject to their dependencies on the Linux platform.
E-mail and Support
E-mail configuration for them and providing support for e-mail and website whenever required.