Wahal Engineers was founded in 1980 and are into manufacturing and exporting a comprehensive range of Industrial Process Equipment. They use the latest technologies and practice proper quality check to deliver the best quality product. Wahal Engineers are focused on manufacturing flawless products that are best in class and are committed to their customers.
Identification of the problem is the first step towards providing a solution. A detailed understanding and analysis help identify the root cause of the problem and provide appropriate solutions to clients. Steps involved in identifying the problem and the causes are:
Consulting with stakeholders
Consulting with stakeholders helps to understand their vision of the organisation, their services and procedures to better equip us with getting their problem.
Understanding the business processes helps to find the flaws and provide the best possible solution accordingly. A detailed analysis of business processes helps in the segregation of inefficient and efficient processes.
Understanding SOPs is essential to avoid any blunder while providing service and aligning with the company’s protocol. SOPs also help in avoiding mishaps and maintain quality control reducing chances of human errors.
Existing Server Software
Understanding the current server helps to figure out the source cause of the problem. Understanding which processes require which software solutions and the state of the current or existing software being used by the client helps in identifying their utilization and efficiency.
It is necessary to be clear about the client’s requirement to meet their needs & expectations in order to provide the solution. Aligning the solutions with their vision and long term goals as well as the business plans helps achieve goals in time and with efficiency.
Budget discussion helps to provide an affordable solution and minimise the chance of negotiations and disputes.
After all the investigation and understanding, we concluded that the fault point was identified as their weak server management software; leading to poor website performance. The client needed better server management and maintenance, depending on their requirement and website data size.
Solution provided by the company
After the conclusion and finalising the solution as per accepted techniques of software development, project management and considering the customer’s necessities and budget, JMDS provided the solution as:
We set up the cPanel and provided hosting space on the Linux server.
Provided support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways and all subject to their dependencies on the Linux platform.
Hosting Backup & maintenance
Our team manages regular backups of the hosted domain(s) and, when needed, maintain their server security and technology upgrades for the hosted domain(s).
E-mail and Support
We set up the e-mail and provide support for e-mail and website whenever required.
After proper testing and analysis, solution implementation was completed. Now the website is secure and has a high loading speed. The customer bounce rate has decreased and customer retention has increased through high engagement. There are no blackouts or downtime on their website and it is running smoothly and efficiently. We are always available for assistance and responds within 24-48 hours. Our team quick fix if any issue happens. JMDS committed service uptime of 99.9%. Wahal Engineers are happy with the website performance and the services provided by JMDS.