Salvos is an advertising and marketing agency into cinema advertising. They are exclusively into both on-screen advertisement and off-screen advertisement. They have the best infrastructure and big network to place the advertisement in 8000+ cinemas in India. Salvos also deal with the production of materials and other services. They support advertisers in converting their ideas into action and help them create and produce on-screen or off-screen ads. They always believe in giving client value for money.
A better, authentic and satisfactory solution demands a keen problem identification and finding the cause. Steps involved in the problem identification process are:
Consulting the stakeholders
Consulting the stakeholders is necessary to understand their vision, services and procedures to identify fault points and equipping them with the best possible solution.
Understanding the business processes prompts to provide the personalised service and reduces the probability of any flaws in the solution. It helps differentiate between efficient and inefficient processes and the ones that require automation.
Existing Server Software
It’s necessary to understand the existing server to get into the root cause of the problem. Understanding the current server helps recognise that the server they are using fits their website needs or not. And are they properly managed and operated?
Understanding the SOPs prevents us from inconsistencies that might occur in agency protocols and help us to align with their systems while providing service thus making the organization process-driven.
Requirements gathering helps meeting the client’s needs & expectation and provide the best suitable solution based on the problem and requirement.
It’s good to discuss the budget bandwidth to provide the best possible and available solution to the problem.
After all the discussion and understanding, we found that the problem lies in their server management software, and that’s why the site is performing inadequately. The client needed better server management and maintenance, depending on their website data size and need.
Solution provided by the company
A bad server can prompt losing your prospects, so it must perform well to deliver site content to visitors as fast as possible. According to acknowledged strategies of programming, project management and considering the customer’s necessities, JMDS provided the solution as:
We set up the cPanel and provided hosting space on the Linux server.
Provided support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways and all subject to their dependencies on the Linux platform.
E-mail and Support
We set up the e-mail and provide support for e-mail and website whenever required.
Hosting Backup & maintenance
Our team manages daily, weekly and monthly backups of the hosted domain(s) and maintain their server security and technology upgrades for the hosted domain(s) when needed.
Solutions were implemented after proper testing, and now the website is working smoothly with great loading speed. Website bounce rate reduced and observed rare website downtime. JMDS committed service uptime of 99.9%. Our team is accessible anytime for support and revert soon to the query. The client is happy with the website performance and customer engagement on their website. The client is satisfied with all the services provided by JMDS.