Pari is the leading supplier of premium basmati rice. They’re popular as “Pari Foods” in the USA, and their brands like Kitchen King, Regal Harvest and Rozana become more popular amongst the rice-eating community. The company started as a seller of basmati rice to the Asian communities in the USA. They are customer-oriented and constantly procuring and supplying the best quality, healthy, long and premium rice in the market.
Problem identification is a crucial part of the process to provide a better and satisfying solution. A detailed understanding and analysis help identify the root cause of the problem. Identifying the problem involves several steps:
Consulting the Stakeholders
Consulting the stakeholders is important to understand their vision, services and procedures to identify fault points and equipping them with a suitable solution accordingly.
Understanding the current processes and operation helps delineate if they are leading to any losses and which business processes need to be optimised.
Understanding the SOPs prevents us deal with any inconsistencies in the company protocols and help us to align with their systems while serving them. SOPs ensures smooth operations; thus, they have high importance.
Existing Server Software
Understanding the current server helps to figure out the root cause of the problem. Understanding the type of software required and the state of the client’s existing software helps identify their utilisation and efficiency.
Having crisp & clear requirements helps to meet their needs & expectations and provide the best possible solution. Considering the solutions with their vision and long term goals helps achieve them fast and efficiently.
Discussing the budget is needed to provide an affordable solution that is optimised for client needs.
After a detailed understanding of the current processes, the pain point for the client was concluded as the existing server management software is not enough to meet the need of the website; thus, the site performance is poor. The client needed better server management and maintenance, depending on their website data size and need.
Solution provided by the company
After understanding the client issue and requirement and finding the best possible solution as per accepted techniques of software development, project management and considering the customer’s requirements and budget, JMDS provided the solution as:
Provided hosting space on the Linux server and set up the cPanel.
Hosting Backup & maintenance
Our team manages daily, weekly and monthly backups of the hosted domain(s) and maintain their server security and technology upgrades for the hosted domain(s) whenever required.
We provided support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways and all subject to their dependencies on the Linux platform.
E-mail and Support
We set up the e-mail and provide support for e-mail and website whenever required.
JMDS implemented the solution after proper testing and analysis and providing robust server & hosting, regular maintenance, and commits a service uptime of 99.9%. Their website is now working efficiently. Rare downtime has been observed and has a fast loading speed. JMDS team is available for assistance whenever required. We’re happy that the client is satisfied with the services provided by JMDS.