One8 Select is a premium formal footwear and accessories brand by Virat Kohali, conceived and brought from the home of premium formal footwear, Italy. Versatile and bold where style and comfort go hand in hand. They use premium leather suggested by the best in the business. One8 Select is Virat Kohli’s passion project to bring the world closer to his sense of style. They understand the emotion and know the season and reasons to bring the best.
A better, authentic and satisfactory solution demands a keen problem identification. Steps involved in the problem identification process are:
Consulting the stakeholders
It is necessary to understand the expectations of the stakeholders, their vision and long term goals to identify fault points to equip them with the best possible solution.
Understanding the business processes prompts to provide the personalised service and reduces the probability of any flaws in the solution. It helps differentiate between efficient and inefficient processes and the ones which require automation and the extent of it.
Existing Server Software
It’s necessary to understand the existing server to get into the root cause of the problem.
It’s good to discuss the budget bandwidth to provide the best possible and available solution to the problem.
Requirements gathering helps meeting the client’s needs & expectation and provide the best suitable solution based on the problem and requirement.
After all the discussion and understanding, we found that the problem lies in their server management software, and that’s why the site is performing inadequately. The client needed better server management and maintenance, depending on their website data size and need.
Solution provided by the company
A bad server can prompt losing your prospects, so it must perform well to deliver site content to visitors as fast as possible. According to acknowledged strategies of programming, project management and considering the customer’s necessities, JMDS gave the solution as:
Allotted dedicated hosting space on the Linux server and CPanel setup.
On the Linux platform, providing support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways and all subject to their dependencies.
Hosting Backup & support
Manages daily, weekly and monthly backups of the hosted domain(s) and maintain their server security and technology upgrades for the hosted domain(s) when needed.
E-mail and Support
E-mail setup and available for assistance regarding e-mail and website whenever required.
Solutions were implemented after proper testing and, now their site is secure and smooth with excellent loading speed. One8 Select has higher customer retention and better user experience thus increasing sales and retention. The customer bounce rate has also reduced by many folds. JMDS team is always available for assistance and responds within 24-48 hours. We quick fix if any issue happens and takes care of every minor thing. JMDS committed service uptime of 99.9%. One8 Select is happy and satisfied with all the services and solutions provided by JMDS and getting higher ROI.