Discussion with Stakeholders
Discussion with stakeholders is important to understand their vision, services and procedures to identify error points and giving them a suitable solution accordingly.
Understanding
Business Processes
Understanding the current processes and operation helps to determine why the problem happens and which business processes need to be optimised.
SOPs
Understanding the SOPs prevents disturbing the company’s protocol and helps to provide the personalised solution and keep us aligned with their systems while serving them.
Existing Server Software
Understanding the current server is important to figure out the root cause of the problem. Which type of server is required, and the state of the server used by the client helps in identifying their efficiency.
Requirement Gathering
Requirement gathering helps to meet their needs & expectations and provide the best possible solution. Providing solutions aligned with their vision and long term goals helps achieve them in time.
Budget Discussion
It’s good to discuss the budget to provide the best possible and convenient solution to the problem in the available budget range.
After all the conversation and analysis, we found that the site performed poorly because the problem lies in their server management software. The client required better server management and upkeep depending on their site data size and need.
Solution provided by the company
A poor server can lead to losing your website traffic, so it must perform well for a better outcome. After understanding the client issue and requirement and finalising the best possible solution as per accepted techniques of software development, project management and considering the customer’s requirements and budget, JMDS provided the following solution:
Server Hosting
Provided hosting space on the Linux server and set up the cPanel.
Hosting Backup & maintenance
Our team manages daily, weekly and monthly backups of the hosted domain(s) and maintenance of their server security and technology upgrades for the hosted domain(s) whenever required.
E-mail and Support
We set up the e-mail and provide support for e-mail and website whenever required.
Third-Party Integration
We provided support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways and all subject to their dependencies on the Linux platform.