Media Graphix funded in 2000 to provide complete PR and media management and solution. They help businesses to grow and get desired results. They are client-focused and opt for the strategy and tactics that are best fitted to deliver their clients’ needs. They have proven records of successful public relations campaigns for clients. Mediagraphix provides class service to uplift the business and growth of their client.
Identification of the problem and its cause is the first step towards providing a solution. Following are the steps involved in order to identify the issue and the causes:
Consulting the stakeholders
Consulting the stakeholders is necessary to understand their vision of the organisation, their operations and processes to better equip us with getting their problem.
It is crucial to understand their business processes to find the flaws and provide the solution accordingly.
To avoid any blunder while providing service and get aligned with the company’s protocol, understanding SOPs is essential.
Existing Server Software
Understanding the existing server helps to find out the root cause of the problem. ●Budget Discussion Discussing the budget needed to provide affordable solution and minimise the chance of negotiations and conflicts.
Getting clear about the client’s requirements helps meet the client’s needs & expectation and provide the best suitable solution.
After all the analysis paralysis, we concluded that the problem lies in their server management software; that’s why the website performance is poor. The client needed better server management and maintenance, depending on their requirement and website data size.
Solution provided by the company
After understanding the client issue and requirement and finding the best possible solution as per accepted techniques of software development, project management and considering the customer’s necessities and budget, JMDS provided the solution as:
We configured cPanel and provided hosting space on the Linux server.
Hosting Backup & maintenance
Our team manages regular backups of the hosted domain(s) and maintain their server security and technology upgrades for the hosted domain(s) when needed.
JMDS provide support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways and all subject to their dependencies on the Linux platform.
E-mail and Support
E-mail configuration for them and providing support for e-mail and website whenever required.
JMDS implemented the solutions after proper testing. Their website is secure now and has great loading speed. Our team quick fix if any issue happens and takes care of every minor thing. We are always available for assistance and responds within 24-48 hours. JMDS committed service uptime of 99.9%. They found growth in website traffic and are happy with all the services provided by JMDS.