Discussion with stakeholders
Consulting the company’s stakeholders helps us understand their sight for the organisation, their services, and operations to equip us in identifying the problem.
Understanding
Business Processes
A better business process ensures that the business is running smoothly and efficiently. To get the problem and causes, understanding the operations and process of the organisation is important.
Existing Server Software
Understanding the current server software is important to identify whether the current server fulfils the website requirement and whether they are properly managed and maintained. It helps to identify the root cause of the problem.
SOPs
SOPs keeps the operations in line, but sometimes it may not be properly implemented and cause the organisation’s rough functioning. Understanding the SOPs helps keep the services as per the protocols and make them aware of flaws if any.
Requirements Gathering
We at JMDS always listen to the client first and understand their needs and requirements before providing the solutions. This helps us to meet the client’s expectations and leads to a higher client satisfaction rate.
Budget Discussion
Budget discussion helps to provide an affordable solution and reduce the possibility of any negotiations and conflicts.
After all the discussions and analysis, we found that the problem they’re facing was their website wasn’t working smoothly, and the website was taking a long time to load, and the only cause was poor server software and management. Their website needed a better server to overcome the issue.
Solution provided by the company
After getting the problem and concluding the solution in accordance with the techniques of software development, project management and considering the customer’s needs and budget, the solution provided by JMDS are:
Server Hosting
We set up the cPanel and provided hosting space on the Linux server.
Third-Party Integration
Provided support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways and all subject to their dependencies on the Linux platform.
E-mail and Support
We set up the e-mail and provide support for e-mail and website whenever required.
Hosting Backup & maintenance
Our team manages regular backups of the hosted domain(s) and, when needed, maintain their server security and technology upgrades for the hosted domain(s).