JM Design Studio P Ltd is one of the unique organisations that provide consulting, customised software solutions, Zoho consultation and implementation and management services under one umbrella. JMDS was founded with the mission to become the businesses' technology partner to success. With continuous technological advancements and changing times, businesses have an opportunity to adopt more robust systems that increase efficiencies with minimum resources. Sharp insight into the accelerating digitisation and technology motivates JM Design Studio to help people align their technology with business goals. From the outset, JMDS had the opportunity to work with esteemed companies like Emami Ltd, Samsung, HCL, mama earth, Compass, Trishasmi Creations, Paccous Logistics and more. Working with 51+ happy clients, consult them with brand building, growth strategy, and solving numerous IT-related issues give JMDS a unique edge of innovative perspective.
Kare Options is serving in the medical and healthcare industry. They provide services like Medical Second Opinion Service, Continuity of Care, Second Opinion Board Review, and Transfer of Care Coordination. Kare Options partner with medical experts from the best hospitals to provide the best care and guidance to their parents. They believe that the second opinion is always important not to be the victim of misdiagnosis. They’re helping patients with the mission to improve their quality of life by making certainty in medical diagnosis and facilitating with the best possible treatment option.
Problem Identification & Investigation
The entire solution process depends on the right identification of the problem and underlying causes to equip them with the best possible and suitable solution. While recognising and understanding the problem, we went through the following processes:
Discussion with stakeholders
Discussion with stakeholders helped us understand their dilemmas and where they face obstacles, their vision, operation processes, and important domains where they’re experiencing the issue to provide solutions based on the problems. A precise and true understanding of the problem always supports providing a better solution.
Understanding the business processes is important to get into the core of the problem and closely understand its cause as it helps to understand and analyse the requirements of automation to smoothen the business processes. A better understanding of the problem and the causes equipped us to provide proper and personalised advice and solutions.
Since Kare Option is in healthcare, any inconsistency may cause a serious issue, and they cannot afford it. Understanding the SOPs of Kare Options helped us avoid any inconsistency in its protocols while providing the services.
The budget discussion gives a range of budget to provide the best available solution in the given range and lessen the chances of any future conflicts.
Requirement gathering helps to understand the client’s needs and expectations and providing them with customised solutions. It is the critical step for a successful project and helps us aligning the solution with the client’s expectations to keep the client satisfied. We met the expectations of Kare Option because we listened to them and their precise requirements.
Kare options needed a thorough consultation to define their business strategy and operations to have an efficient flow of process with high customer engagement.
Solution provided by the company
After recognising the issue and underlying cause, we provided the best possible solutions based on the needs, requirements, expectations and budget of the Kare Options. The services provided are:
We arranged one-to-one meetings with their project manager and provided a thorough consultation and guidance for every minor thing related to the business operation and issue they’re could be facing in the processes. Our IT solutions and advanced automation experts suggested cost-effective business process strategies that rely on IT performances and smooth operation.
Our solution architects worked on a schedule, mapped the entire solution structure for their business operation and process and outlined the business capabilities to make things effective and efficient and enhance their business growth. Considering Kare Options’ long-term goals, they designed how automation will work, including the process flow diagram and charts to increase efficiency. They designed a few mockups for Kare Options to decide the best fitting one.
We did intermediary development for Kare Options. After thorough analysis and consultation, they opted for the best-fitted solution architecture from all the proposed mockups and implemented it to their business operation processes. Our team delivered everything within the proposed timeline. After execution, all the existing problems have been resolved, and they’re not experiencing any inconsistencies and flaws. They’re happy and satisfied with the services provided by the JMDS.