Amadeus India founded in 1994 as a provider of IT and software services and automated tools to the Indian travel and tourism industry. Amadeus is owned by India’s largest travel corporation, Bird Group. They always introduce surpassing and pliable businesses, considering future technologies and lead the latest technologies always. They have a wide network of providing software connectivity to travel agents. They’re focused on enhancing the service of business processes for travel agents and the users and enables leading travel providers to manage their business efficiently and effectively by providing them with the best IT solutions.
Problem Identification is the foremost step to pinpoint the issue and cause as it helps fix the problems in the best possible ways. Steps involved in problem identification are:
Discussion with stakeholders
A good conversation with the company’s stakeholders equips us to understand their concept of the organisation, their services, and procedures to help us in analysing the problem.
Understanding the business processes helps to understand their inner function and operations to detect if the flaws in the system may causing the issue and supporting them accordingly.
Existing Server Software
Since existing server software could be the potential cause of the problem, understanding the current server helps recognise that the server they are using fits their website needs or not. And are they properly managed and operated?
Needs and Requirements
We at JMDS always listen to the client first and understand their needs and requirements before providing the solutions. This helps us to meet the client’s expectations and leads to a higher client satisfaction rate.
Budget discussion helps to provide an affordable solution and reduce the possibility of any negotiations and conflicts.
After all the discussions and analysis, we found that the pain point as their server management software is poor; thus, the website performance is bad, and they’re losing their prospects. They require better server management software and maintenance, depending on their requirement and site data size.
Solution provided by the company
After getting the problem and concluding the solution in accordance with the techniques of software development, project management and considering the customer’s needs and budget, the solution provided by JMDS are:
We set up the CPanel and provided hosting space on the Linux server.
Provided support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways and all subject to their dependencies on the Linux platform.
E-mail and Support
We set up the e-mail and provide support for e-mail and website whenever required.
Hosting Backup & maintenance
Our team manages regular backups of the hosted domain(s) and, when needed, maintain their server security and technology upgrades for the hosted domain(s).
Solutions were implemented after proper testing, and now the website is working smoothly with great loading speed. Website bounce rate reduced and observed very rare website downtime. JMDS committed service uptime of 99.9%. Our team is always available for support and revert soon to the query. The client is happy with the website performance and customer engagement on their website. The client is satisfied with all the services provided by JMDS