JM Design Studio P Ltd is one of the unique organisations that provide consulting, customised software solutions, Zoho consultation and implementation and management services under one umbrella. JMDS was founded with the mission to become the businesses' technology partner to success. With continuous technological advancements and changing times, businesses have an opportunity to adopt more robust systems that increase efficiencies with minimum resources. Sharp insight into the accelerating digitisation and technology motivates JM Design Studio to help people align their technology with business goals. From the outset, JMDS had the opportunity to work with esteemed companies like Emami Ltd, Samsung, HCL, mama earth, Compass, Trishasmi Creations, Paccous Logistics and more. Working with 51+ happy clients, consult them with brand building, growth strategy, and solving numerous IT-related issues give JMDS a unique edge of innovative perspective.
Trishasmi Creations P Ltd is a woman driven e-commerce platform that focuses on sourcing the best handicrafts, clothes, accessories and other items from states in India that specialise in them. While creating jobs and giving the due to the craftsman at the source, its vision is to bring the heritage and culture of India to the world. It has worldwide operations with strict quality control and authenticity. Most of its management, including the directors and other teams are women, thus giving them an opportunity to become financially and intellectually independent.
Problem Identification & Investigation
The crucial step of providing the solution is identifying the problem and its cause. Our team invests hours in understanding the problem and its causes in-depth to provide the best suitable solution. Here are the steps involved to get the problem and the circumstances:
Discussion with stakeholders
Discussing with stakeholders helps to understand their vision, operation, plan and processes to get to the core of the problem and providing solution accordingly. It is important to delineate the organisation’s vision to identify the processes and operations that would help achieve the business goals.
A better business process leads to business success and achieving business goals smoothly. Understanding the business processes helps keep solutions aligned with the industry and provide customised services to get aligned with their targets.
It is better to understand the SOPs of the company to prevent any inconsistencies in the company’s protocols while providing the services. SOPs are the pioneer of the smooth system and operation and lessen the probability of human errors.
Understanding Software Requirements
Analysing all the effective software processes supports finding which software needs to be optimised to improve the operation and which software needs to be customised and built to regulate the website functionality and operation better.
The ultimate goal of the organisation is to scale up the operations, thus increasing the ROI. Getting an idea of the workforce and resources needed based on the growing amount of work requires a better understanding of scalability.
Understanding the target market is beneficial, considering future growth and providing a customer-oriented solution to reach customers. Knowing the target audiences helps target marketing and is the best and affordable solution to achieving sales goals in time.
Having clear information about the limitations is the need of the process since Trishasmi is an e-commerce platform and could have many limitations that should be considered while providing the solution to avoid revamping. An e-commerce business can not afford downtime, therefore identifying probable future enigmas and shortcomings helps define the systems in the present so that they do not emerge at all.
The budget discussion gives a range of budget to provide the best available solution in the given range and lessen the likelihood of any further conflicts.
Requirement gathering helps to understand the client’s needs and expectations and satisfying them with personalised solutions. Aligning the vision, business goals with the operations is imperative.
After all the detailed conversations and analysis of the operation, plans, specifications, and limitations, JMDS concluded that they need proper consultation for their business operation and online presence, a website to establish their online presence, smart UX and UI design, and complete solution architecture for website and operation. They need a sound, secure and reliable server and custom e-commerce software, including a team of experts to manage and maintain it.
Solution provided by the company
JMDS proposed the best possible solution for the final approval based on Trishasmi’s needs, budget, scalability, limitations and stated SOPs.
- Solution Architecture
- UI/UX Resource Provision
- Brand Identity
- Custom Software Development
- Website Design and Development
- Magento Resource Provision for Maintenance
- AWS Management Backups & Maintenance
- Third-Party APIs Integration & Support
- Zoho Integration
- Zoho Support & Maintainance
- Digital Media Marketing
After finalising the solutions, designs and processes and approval of the client, JMDS has done the following for Trishasmi
- JMDS provided a thorough consultation for the website and operation. We discussed every minor thing a site and the business operation need, like how the website should look, the website structure, features, functionalities that a website should have, which software would be suitable, the need for coding and customisation, and everything.
- Our solutions architects worked day and night and created a set of solutions for the entire operation, behaviour and processes, including the technical and software part.
- The graphic design team and brand identity designers created the visual elements, which includes colour palettes, typography, design, image style, structure and the entire look and feel of the brand and website UI. They designed the logo and created the design mockups for them.
- JMDS provided a dedicated webserver to handle tremendous website traffic and the best server support team for managing the hosted domain and website health.
- Our development team developed the website based on provided design style and website strategy, customised software by custom coding for Trishasmi’s e-commerce management and created a custom dashboard to manage website content, built an interface for customers to manage their account.
- A dedicated team maintains their AWS account, instance security policies, and technology upgrades on time and is always available for ongoing assistance and support.
- Provided resource provision of a Sr. expert Magento Developer team with add on the Magento developers’ team to manage and maintain the client domain’s functionalities.
- Provided support for third-party APIs integration and certificates like SSL, SMS Gateways, Payment Gateways etc., subject to their dependencies on the Linux platform and available for further assistance.
- JMDS maintains the aspects of the Magento platform, namely:
- Catalogue Browsing
- Catalog Management
- Product Browsing
- Customer Accounts
- Merchant Accounts
- Site Management
- Order Management
- As a Zoho Partner, we have provided all the Zoho services. Our Zoho experts integrated Zoho accounting to automate the business’s financial management and integrated Zoho CRM for better customer relation management, custom notification, and scheduled marketing. Also integrated other Zoho APIs to enhance the business operation.
- Committed full-time ongoing assistance and support for Zoho management and maintenance and updates of Zoho Applications.
- Our digital marketing team doing SEO for Trishasmi and handle its digital presence on every digital media platform, and manages digital media marketing for them, including social media marketing and management, e-mail marketing and paid ad marketing.
After all the testing on the localhost, everything deployed on the final server. JMDS team successfully worked around a tight schedule to deliver a powered solution on time with flexible content management tools and automation. Their website looks excellent and working smoothly with a great interface, has faster page loading time and a better user experience. Viral marketing helps Trishasmi in getting bulk orders and making good sales. Analytics shows that people are coming on the website from a diverse geographic region. Trishasmi is pleased with the website look and feels and the logo. Our digital marketing team keep working hard to create brand awareness and proudly saying that Trishasmi is getting a higher ROI. They’re satisfied with the consultation, solutions and all the services provided by JMDS.