JMDS-ENTERPRISE SOFTWARE DEVELOPMENT-JoshMachines

An Overview of KIS International

KIS International is 30 years old company supplying products across the world. They manufacture and supply high-quality and reliable auto parts, tractor parts and accessories. They are always aligned with the latest technologies and use the best industry-standard materials in manufacturing. Their products cover the market worldwide, especially in Middle-East Asia, South-East Asia, Latin America, and Africa.

Investigation

Diagnosis of the problem and clearly identifying its root cause is fundamental to providing a suitable solution. Problem identification is a crucial process and involves the following steps:

Consulting with stakeholders

Consulting with stakeholders helps to understand their vision of the organisation, their services and procedures to better equip us with getting their problem.

Understanding

Business Processes

A better business process ensures that the business is running smoothly and efficiently. To get the problem and causes, understanding the operations and process of the organisation is important.

Existing Server Software

Understanding the current server software is important to identify whether the current server fulfils the website requirement and whether they are properly managed and maintained. It helps to identify the root cause of the problem.

SOPs

Understanding SOPs is essential to avoid any inconsistencies while providing service and aligning with the company’s protocol. SOPs also help in avoiding mishaps and maintain quality control reducing chances of human errors.

Requirements Gathering

We at JMDS always listen to the client first and understand their needs and requirements before providing the solutions to meet their needs & expectations. Aligning the solutions with their vision, long-term goals, and business plans helps achieve goals efficiently.

Budget Discussion

Budget discussion helps to provide an affordable solution and lessen the chance of negotiations and disputes.

After all the conversations and analysis, we located the problem & the cause and found that their website wasn’t working smoothly and was taking time to load because of poor server software and management. Their website needed a better server and management to overcome the issue.

Solution provided by the company

After getting the problem and concluding the solution in accordance with the techniques of software development, project management and considering the customer’s needs and budget, the solution provided by JMDS are:

Server Hosting

We set up the cPanel and provided hosting space on the Linux server.

Third-Party Integration

Provided support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways and all subject to their dependencies on the Linux platform.

E-mail and Support

We set up the e-mail and provide support for e-mail and website whenever required.

Hosting Backup & maintenance

Our team manages regular backups of the hosted domain(s) and, when needed, maintain their server security and technology upgrades for the hosted domain(s).

Implementation

We at JMDS implemented solutions after proper testing, and now the website is working smoothly with great loading speed. Bounce rate reduced on the site and observed rare website downtime. JMDS assured service uptime of 99.9%. Our team is always available for support and revert soon to the query. The client is happy with the website performance and customer engagement on their website. KIS International is satisfied with all the services provided by JMDS.

KIS International