JM Design Studio P Ltd is one of the unique organisations that provide consulting, customised software solutions, Zoho consultation and implementation and management services under one umbrella. JMDS was founded with the mission to become the businesses' technology partner to success. With continuous technological advancements and changing times, businesses have an opportunity to adopt more robust systems that increase efficiencies with minimum resources. Sharp insight into the accelerating digitisation and technology motivates JM Design Studio to help people align their technology with business goals. From the outset, JMDS had the opportunity to work with esteemed companies like Emami Ltd, Samsung, HCL, mama earth, Compass, Trishasmi Creations, Paccous Logistics and more. Working with 51+ happy clients, consult them with brand building, growth strategy, and solving numerous IT-related issues give JMDS a unique edge of innovative perspective.
KIS International is 30 years old company supplying products across the world. They manufacture and supply high-quality and reliable auto parts, tractor parts and accessories. They are always aligned with the latest technologies and use the best industry-standard materials in manufacturing. Their products cover the market worldwide, especially in Middle-East Asia, South-East Asia, Latin America, and Africa.
Problem Identification & Investigation
Diagnosis of the problem and clearly identifying its root cause is fundamental to providing a suitable solution. Problem identification is a crucial process and involves the following steps:
Consulting with stakeholders
Consulting with stakeholders helps to understand their vision of the organisation, their services and procedures to better equip us with getting their problem.
A better business process ensures that the business is running smoothly and efficiently. To get the problem and causes, understanding the operations and process of the organisation is important.
Existing Server Software
Understanding the current server software is important to identify whether the current server fulfils the website requirement and whether they are properly managed and maintained. It helps to identify the root cause of the problem.
Understanding SOPs is essential to avoid any inconsistencies while providing service and aligning with the company’s protocol. SOPs also help in avoiding mishaps and maintain quality control reducing chances of human errors.
We at JMDS always listen to the client first and understand their needs and requirements before providing the solutions to meet their needs & expectations. Aligning the solutions with their vision, long-term goals, and business plans helps achieve goals efficiently.
Budget discussion helps to provide an affordable solution and lessen the chance of negotiations and disputes.
After all the conversations and analysis, we located the problem & the cause and found that their website wasn’t working smoothly and was taking time to load because of poor server software and management. Their website needed a better server and management to overcome the issue.
Solution provided by the company
After getting the problem and concluding the solution in accordance with the techniques of software development, project management and considering the customer’s needs and budget, the solution provided by JMDS are:
We set up the cPanel and provided hosting space on the Linux server.
Provided support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways and all subject to their dependencies on the Linux platform.
E-mail and Support
We set up the e-mail and provide support for e-mail and website whenever required.
Hosting Backup & maintenance
Our team manages regular backups of the hosted domain(s) and, when needed, maintain their server security and technology upgrades for the hosted domain(s).
We at JMDS implemented solutions after proper testing, and now the website is working smoothly with great loading speed. Bounce rate reduced on the site and observed rare website downtime. JMDS assured service uptime of 99.9%. Our team is always available for support and revert soon to the query. The client is happy with the website performance and customer engagement on their website. KIS International is satisfied with all the services provided by JMDS.