The Guardian is a British news and media company launched in 1999. According to November 2014 data, among all online newspaper in the UK, The Guardian was the second most popular online newspaper with over 17 million readers per month. The Guardian is famous and renowned for its engaging content that increases readers ‘ engagement. The Guadian is the pioneer of sports coverage in the online newspaper, especially football. In October 2008, The Guardian became the first UK newspaper to attract more than 25 million unique users in a month. With this much records and recognitions, they’re leading the online news media.
The whole solution process depends on the correct identification of obstacles and problems; we needed to identify the shortcomings and underlying causes to equip them with the best possible and suitable solution. While recognising and understanding the same, we went through the following processes:
Discussion with stakeholders
A precise understanding of the problem always supports providing a better solution. Discussion with stakeholders helped us understand their dilemmas and where they struggle, their vision, operation processes, and important domains where they’re experiencing the issue to provide solutions based on the problems.
To get into the core of the problem and closely understand its cause, understanding the business processes is important. Since a suitable solution is crucial to improve the business process to achieve business goals in time, a better understanding of the problem and the causes equipped us to provide proper and personalised advice and solutions.
Current Software Solutions
Understanding existing and effective software solutions helped evolve the existing ones and find the ones that need replacement to resolve the underlying problems. It helped us identify what new software could be installed to automate business processes and increase efficiency.
SOPs define every step that helps maintain quality control, ensure consistency in tasks, and decrease chances of human error. Understanding the SOPs of The Guardian prevented us from any violation of its protocols while providing the services.
Knowing the limitations of current software and their business operations helped us finding the bridge gap between their business operation, functional software, and the issue they’re facing. Understanding the restrictions and flaws supported us in providing them with suitable solutions based on the identified issues.
The budget discussion gives a range of budget to provide the best available solution in the given range and lessen the chances of any future conflicts.
Requirement gathering helps to understand the client’s needs and expectations and satisfying them with personalised solutions. It is the critical step for successful project implementation and helps us aligning the solution with the client’s expectations to address the right complications. We met the expectations of The Guardian because we listened to them and their precise requirements.
After all the conversation, investigation and analysis, we addressed the issue in their operation. Because of shortcomings in their operation processes, Guardian was experiencing inconsistencies and a lack of quality in the workflow. They required a peculiar consultation and solution architecture for a flawless, efficient and smooth operation.
Solution provided by the company
After understanding the problem and its cause, and based on the needs, requirements, expectations and budget of the client, we equipped them with the following services:
We provided a thorough consultation and suggested cost-effective business process strategies that rely on IT performances and smooth operation. We helped them to automate as much as possible operational processes to make things effective and efficient and enhance their business. Our experts work within the time frame to serve them better.
Our solution architects designed the entire solution structure for their business operation and process and how automation will work, including the process flow diagram and charts. They created 2-3 mockups for the client to decide the best fitting one.
After analysis and out-and-out consultation, HCL finalised the best-fitted solution architecture from all the suggested mockups and executed it to their business operation processes. We did intermediary development for them. After execution, all of their issues are solved, and they’re not experiencing any inconsistencies and software conflicts. With increasing efficiencies, their employee performance has also enhanced. They’re happy and satisfied with the services provided by the JMDS.