JMDS-ENTERPRISE SOFTWARE DEVELOPMENT-JoshMachines

An Overview of Fresh Up

Fresh Up is a branded mattress line by M.H. Polymers Pvt. Ltd., one of the largest & reputed PU foam manufacturers in India with over 25 years of experience. Fresh Up uses the highest industry standard raw materials to manufacture & deliver superior quality mattresses to enhance customer satisfaction and make living comfortable. Fresh Up goes through strict quality control checks to provide what customers actually deserve.

Investigation

Diagnosis of the problem and clearly identifying its root cause is fundamental to providing a suitable solution. Problem identification is a crucial process and involves the following steps:

Discussing with stakeholders

The first step towards understanding the organisation’s vision, operations, and processes is discussing with stakeholders to understand their pain points.

Understanding

Existing Server Software

To get to the root cause of the problem, it’s important to understand the existing server and whether they are working at full efficiency.

Business Processes

Understanding the business processes helps to provide the personalised solution and lessens the probability of any faults in the solution. Business processes should delineate the vision of the organization in order to achieve the long term and short term business goals.

Budget Discussion

It’s good to discuss the budget to provide an affordable solution and avoid the chance of negotiations and conflicts.

Requirement Gathering

Requirements gathering is crucial to provide the best possible solution.

After all the conversation and interpretation, we found that the issue lies in their server management software, and so the site is performing inadequately. There was frequent downtime and the organization was losing prospective customers. The client required better server management and upkeep depending on their site data size and need.

Solution provided by the company

A bad server can prompt losing your prospects, so it must perform well to deliver site content to visitors as fast as possible. According to acknowledged strategies of programming, project management and considering the customer’s necessities and budget, JMDS gave the solution as:

Server Hosting

cPanel setup and provided hosting space on the Linux server.

Hosting Backup & maintenance

Maintain their server security and technology upgrades for the hosted domain(s) when required and manages daily, weekly and monthly backups of the hosted domain(s).

E-mail and Support

E-mail setup and support for e-mail and website whenever required.

Third-Party Integration

Provided support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways and all subject to their dependencies on the Linux platform.

Implementation

After all the testing and execution, their site is secure and smooth with great loading speed. JMDS group is always accessible for assistance and responds within 24-48 hours, instant fix if any issue happens, or any help required. JMDS satisfied the client by giving better server and hosting along with regular upkeep and committed service uptime of 99.9%.

Fresh Up