JM Design Studio P Ltd is one of the unique organisations that provide consulting, customised software solutions, Zoho consultation and implementation and management services under one umbrella. JMDS was founded with the mission to become the businesses' technology partner to success. With continuous technological advancements and changing times, businesses have an opportunity to adopt more robust systems that increase efficiencies with minimum resources. Sharp insight into the accelerating digitisation and technology motivates JM Design Studio to help people align their technology with business goals. From the outset, JMDS had the opportunity to work with esteemed companies like Emami Ltd, Samsung, HCL, mama earth, Compass, Trishasmi Creations, Paccous Logistics and more. Working with 51+ happy clients, consult them with brand building, growth strategy, and solving numerous IT-related issues give JMDS a unique edge of innovative perspective.
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Problem Identification & Investigation
It is crucial to identify the problem in order to provide an authentic and satisfactory solution. Problem identification involves the following steps:
Discussing with stakeholders
The first step towards understanding the organisation’s vision, operations, and processes is discussing with stakeholders to understand their pain points.
Existing Server Software
To get to the root cause of the problem, it’s important to understand the existing server and whether they are working at full efficiency.
Understanding the business processes helps to provide the personalised solution and lessens the probability of any faults in the solution. Business processes should delineate the vision of the organization in order to achieve the long term and short term business goals.
It’s good to discuss the budget to provide an affordable solution and avoid the chance of negotiations and conflicts.
Requirements gathering is crucial to provide the best possible solution.
After all the conversation and interpretation, we found that the issue lies in their server management software, and so the site is performing inadequately. There was frequent downtime and the organization was losing prospective customers. The client required better server management and upkeep depending on their site data size and need.
Solution provided by the company
A bad server can prompt losing your prospects, so it must perform well to deliver site content to visitors as fast as possible. According to acknowledged strategies of programming, project management and considering the customer’s necessities and budget, JMDS gave the solution as:
cPanel setup and provided hosting space on the Linux server.
Hosting Backup & maintenance
Maintain their server security and technology upgrades for the hosted domain(s) when required and manages daily, weekly and monthly backups of the hosted domain(s).
E-mail and Support
E-mail setup and support for e-mail and website whenever required.
Provided support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways and all subject to their dependencies on the Linux platform.
After all the testing and execution, their site is secure and smooth with great loading speed. JMDS group is always accessible for assistance and responds within 24-48 hours, instant fix if any issue happens, or any help required. JMDS satisfied the client by giving better server and hosting along with regular upkeep and committed service uptime of 99.9%.