Elymer Internet

Discussion with stakeholders

A long healthy discussion with the company stakeholders helped us understand their vision of the organisation, their services, and procedures to better equip us in analysing their problem. While stakeholders share their vision and problem areas, it helps us identify which processes need rework to better the organization efficiency.

Understanding

Business Processes

Understanding the process matrix of the organisation helps to understand the barriers and provide the best possible solution accordingly.

SOPs

Knowing the SOPs prevents us from breaking the uniformity and norms of the organisation while providing service and aligning with their protocol.

Existing Server Software

Understanding the current server helps to comprehend the source cause of the issue. Depending upon the server software used by the company affects their operations and efficiency.

Needs and Requirements

It is necessary to be clear about the client’s requirement, which helps meet their needs & expectations and provide a suitable solution based on their need.

Budget Discussion

Budget discussion helps to provide an affordable solution and minimise the chance of any further negotiations and disputes.

After all the conversations, investigation and understanding, we concluded that the error point is their weak server management software causing the site’s poor performance. Better server management software and maintenance would solve their issue depending on their requirement and site data size.