The Derma Co is an e-commerce company, that uses science-based ingredients to make beauty products that are safe and effective for skins. Their dermatologists use artificial intelligence technologies to diagnose skin concerns properly and provide tested, proven, and safe products to solve skin problems. They offer assessment and advise the skin care products recommended by dermatologists. Till now, they helped thousands of people with their skin problems through their effective products.
The foremost part of providing any solution is identifying the problem and its cause. Our team involved in problem identification went through the following steps:
Discussion with stakeholders
Discussion with stakeholders helps to know the problem they’re going through. Requirement Gathering It’s important to get the client’s needs and expectations before moving to a further process. JMDS understood their call and proceeded to understand their system and plans.
Understanding the business processes helps to keep the solution aligned with the industry.
Understanding the SOPs prevents inconsistencies in the company’s protocol and helps have more efficient processes making the organization more process-driven and reducing human errors.
Existing Software Solutions
Understanding the existing solutions helps to identify the cause of the problem and provide a better alternative.
Understanding the scalability is important to get the idea of the workforce and resources required based on the growing amount of work.
Understanding the target market is beneficial, considering future growth and providing the market-oriented solution to get customers.
Budget discussion is needed to provide an affordable solution and minimize the chance of negotiations and conflicts.
After detailed discussions and understanding of the system, plans and requirements, JMDS concluded that the client lagging better UI and UX design causes an increased engagement rate on the website. They need a robust server and better e-commerce software, and a team of experts to manage and maintain it.
Solution provided by the company
After understanding the pain points and their root causes, JMDS proposed the best possible solution considering the client’s requirements, budget and stated SOPs for the final approval.
- UI/UX Resource Provision
- AWS Management Backups & Maintenance
- Third-Party Applications Support
- Magento Resource Provision for Maintenance
Once approved and the service agreement confirmed, the following things were implemented for the client:
- JMDS provided UI/UX designer for customer portal design requirements to the client on a need basis.
Provided priority server support team for managing the hosted domain(s).
- JMDS maintains their AWS account, instance security policies, and technology upgrades when required.
- Provided support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways etc., subject to their dependencies on the Linux platform.
- Provided resource provision of a designated Sr. Magento Developer team with add on the Magento developers’ team to manage, maintain, and extend the client domain’s functionalities.
- JMDS maintains the aspects of the Magento platform, namely:
- Catalogue Browsing
- Catalog Management
- Product Browsing
- Customer Accounts
- Site Management
- Order Management
The client is extremely happy with the JMDS consultation, suggestions and services. Their e-commerce website is working better and smoothly. With a great UX, beautiful UI, and high website loading speed, the client is able to retain customers and make sales. Customer engagement has increased with a reduced bounce off rate and thus increased sales. They are snowballing and getting a high ROI by many folds.