JM Design Studio P Ltd is one of the unique organisations that provide consulting, customised software solutions, Zoho consultation and implementation and management services under one umbrella. JMDS was founded with the mission to become the businesses' technology partner to success. With continuous technological advancements and changing times, businesses have an opportunity to adopt more robust systems that increase efficiencies with minimum resources. Sharp insight into the accelerating digitisation and technology motivates JM Design Studio to help people align their technology with business goals. From the outset, JMDS had the opportunity to work with esteemed companies like Emami Ltd, Samsung, HCL, mama earth, Compass, Trishasmi Creations, Paccous Logistics and more. Working with 51+ happy clients, consult them with brand building, growth strategy, and solving numerous IT-related issues give JMDS a unique edge of innovative perspective.
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Problem Identification & Investigation
Problem identification is the foremost part of the process to provide a better and satisfying solution. A thorough understanding and analysis help identify the root cause of the problem accurately. Identifying the problem involves the following steps:
Discussion with Stakeholders
Discussion with stakeholders is important to understand their vision, services and procedures to identify error points and giving them a suitable solution accordingly.
Understanding the current processes and operation helps to determine why the problem happens and which business processes need to be optimised.
Understanding the SOPs prevents disturbing the company’s protocol and helps to provide the personalised solution and keep us aligned with their systems while serving them. SOPs ensures smooth operations; thus, they have high importance.
Existing Server Software
Understanding the current server helps to figure out the root cause of the problem. Identifying the type of server software required and the condition of the client’s current server helps identify their capacity and use.
Having crisp & clear requirements helps to meet their needs & expectations and provide the best possible solution. Considering the solutions with their vision and long term goals helps achieve them fast and efficiently.
It’s good to discuss the budget to provide the best possible and convenient solution to the problem in the available budget bandwidth.
After a detailed understanding of the current processes, the client’s pain point was concluded as the existing server management software is not working well to meet the website’s need; thus, the site performance is poor. The client needed better server management and maintenance, depending on their site data size and need.
Solution provided by the company
After understanding the client issue and requirement and finalising the best possible solution as per accepted techniques of software development, project management and considering the customer’s requirements and budget, JMDS provided the solution as:
Provided hosting space on the Linux server and set up the cPanel.
Hosting Backup & maintenance
Our team manages daily, weekly and monthly backups of the hosted domain(s) and maintain their server security and technology upgrades for the hosted domain(s) whenever required.
E-mail and Support
We set up the e-mail and provide support for e-mail and website whenever required.
We provided support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways and all subject to their dependencies on the Linux platform.
JMDS implemented the solution after proper testing and analysis and providing robust server & hosting, regular maintenance, and commits a service uptime of 99.9%. Their website is now working efficiently. Rare downtime has been observed, and good loading speed. JMDS team is available for assistance whenever required. We’re happy that the client is satisfied with the services provided by JMDS