Discussion with Stakeholders
Discussion with stakeholders is important to understand their vision, services and procedures to identify error points and giving them a suitable solution accordingly.
Understanding
Business Processes
Understanding the current processes and operation helps to determine why the problem happens and which business processes need to be optimised.
SOPs
Understanding the SOPs prevents disturbing the company’s protocol and helps to provide the personalised solution and keep us aligned with their systems while serving them. SOPs ensures smooth operations; thus, they have high importance.
Existing Server Software
Understanding the current server helps to figure out the root cause of the problem. Identifying the type of server software required and the condition of the client’s current server helps identify their capacity and use.
Requirement Gathering
Having crisp & clear requirements helps to meet their needs & expectations and provide the best possible solution. Considering the solutions with their vision and long term goals helps achieve them fast and efficiently.
Budget Discussion
It’s good to discuss the budget to provide the best possible and convenient solution to the problem in the available budget bandwidth.
After a detailed understanding of the current processes, the client’s pain point was concluded as the existing server management software is not working well to meet the website’s need; thus, the site performance is poor. The client needed better server management and maintenance, depending on their site data size and need.
Solution provided by the company
After understanding the client issue and requirement and finalising the best possible solution as per accepted techniques of software development, project management and considering the customer’s requirements and budget, JMDS provided the solution as:
Server Hosting
Provided hosting space on the Linux server and set up the cPanel.
Hosting Backup & maintenance
Our team manages daily, weekly and monthly backups of the hosted domain(s) and maintain their server security and technology upgrades for the hosted domain(s) whenever required.
E-mail and Support
We set up the e-mail and provide support for e-mail and website whenever required.
Third-Party Integration
We provided support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways and all subject to their dependencies on the Linux platform.