Blue Sapphire

JMDS-ENTERPRISE SOFTWARE DEVELOPMENT-JoshMachines
An Overview of Blue Sapphire

Blue sapphire is a financial advisory firm and provides a wide range of services. They assist their clients in managing their investments, diversifying funds, helping them with their financial needs. Their team of experts provide consultation in investment to make the investment worthwhile. They deal with loans and insurance for their clients, and their whole-hearted purpose is to help people with their finances.

Problem Identification & Investigation

Problem identification is the foremost part of the process to provide a better and satisfying solution. A thorough understanding and analysis help identify the root cause of the problem accurately. Identifying the problem involves the following steps:

Discussion with Stakeholders

Discussion with stakeholders is important to understand their vision, services and procedures to identify error points and giving them a suitable solution accordingly.

Understanding
Business Processes

Understanding the current processes and operation helps to determine why the problem happens and which business processes need to be optimised.

SOPs

Understanding the SOPs prevents disturbing the company’s protocol and helps to provide the personalised solution and keep us aligned with their systems while serving them. SOPs ensures smooth operations; thus, they have high importance.

Existing Server Software

Understanding the current server helps to figure out the root cause of the problem. Identifying the type of server software required and the condition of the client’s current server helps identify their capacity and use.

Requirement Gathering

Having crisp & clear requirements helps to meet their needs & expectations and provide the best possible solution. Considering the solutions with their vision and long term goals helps achieve them fast and efficiently.

Budget Discussion

It’s good to discuss the budget to provide the best possible and convenient solution to the problem in the available budget bandwidth.

After a detailed understanding of the current processes, the client’s pain point was concluded as the existing server management software is not working well to meet the website’s need; thus, the site performance is poor. The client needed better server management and maintenance, depending on their site data size and need.

Solution provided by the company

After understanding the client issue and requirement and finalising the best possible solution as per accepted techniques of software development, project management and considering the customer’s requirements and budget, JMDS provided the solution as:

Server Hosting

Provided hosting space on the Linux server and set up the cPanel.

Hosting Backup & maintenance

Our team manages daily, weekly and monthly backups of the hosted domain(s) and maintain their server security and technology upgrades for the hosted domain(s) whenever required.

E-mail and Support

We set up the e-mail and provide support for e-mail and website whenever required.

Third-Party Integration

We provided support for third-party APIs and certificates like SSL, SMS Gateways, Payment Gateways and all subject to their dependencies on the Linux platform.

Implementation

JMDS implemented the solution after proper testing and analysis and providing robust server & hosting, regular maintenance, and commits a service uptime of 99.9%. Their website is now working efficiently. Rare downtime has been observed, and good loading speed. JMDS team is available for assistance whenever required. We’re happy that the client is satisfied with the services provided by JMDS.

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