Samsung , South Korean company that is one of the world's largest producers of electronic devices. Samsung specializes in the production of a wide variety of consumer and industry electronics, including appliances, digital media devices, semiconductors, memory chips, and integrated systems.
1- Case Study – Samsung
Project: CCTV Surveillance & Access Control System Annual Maintenance Proposal
It was a classic case of vendor migration for Samsung for the lack of service standard maintained by the previous vendor. Samsung was looking for a change and wanted a vendor who has knowledge of system integration and can provide uninterrupted service. The client was looking for AMC of their existing CCTV & Access Control System
The entire solution was given by another vendor and Josh Machines was expected to understand the old solution and its pitfalls and map it up to the new service expectation. Since the hardware was installed, newly no upgrade was possible and Josh Machines was expected to work under this constraint while thinking and deploying the solution.
The unsaid rule was availability of the service engineer round the clock for the entire system to function seamlessly.
The system for AMC was designed taking into account the following:
Josh Machines proposed two set of Solutions to Samsung.
Josh Machines proposed deployment of a full time resource at CLIENT’s premise for 6 days a week on 8 hour-shift basis.
The shift timing can be decided as per CLIENT's convenience and requirement.
Only an online portal for ticket management system and support contact number with emails will be provided to cater to.
The Client picked option A and Josh Machines successfully overtook the control of all the hardware and stitched the new solution, deployed it and is still maintaining it.
2-Case Study – Samsung
Project: Vehicle Tracking System Upgradation & AMC Proposal
Samsung was looking for a solution to make their existing vehicle tracking system solution to be available on their internal network system
Josh Machines had to design a solution that has to integrate multiple hardware on a single platform. It was also responsible for finding a solution that’s not only robust but can also be there for next few years meeting the requirement of new technology or further integration. Identification of the best hardware and technology to meet this requirement was also the part of the solution. Samsung was looking for a single vendor who can look into various technology, hardware and other requirement – a technology partner whom they can trust. Josh Machines not only identified and tested various solution and vendors, but also helped Samsung choose a technology and hardware that can serve them for years without major upgrade.
Josh Machines came up with the solution that met this need of Samsung. The application was developed in the following technology.
The entire project was developed and deployed in 6 weeks.